1. About Trygga
Trygga AB (990621-0860) has its registered office in Gothenburg Sweden. The company’s postal address is Mejerigatan 16.
If you wish to contact us, please email leveasupport@gmail.com with your inquiry and contact details, and we will get back to you shortly.
2. Orders
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all information regarding the products, price, billing address, and delivery address.
If any information in the order confirmation is incorrect, you must contact us immediately by email at leveasupport@gmail.com .
3. Delivery
Our standard delivery time is 5–12 business days. Please note that orders placed during weekends will be dispatched no earlier than the following Monday.
Due to high demand or workload experienced by postal or delivery providers, delays may occur. We kindly ask for your understanding, as such delays are outside our control.
If a delivery delay occurs and we have not informed you of an extended delivery time, please contact us by email at leveasupport@gmail.com .
Please note that additional customs duties and VAT charges may apply, as you as the customer are considered the private importer of the product you order.
4. Prices
All prices displayed in the store are stated in SEK and include 25% VAT.
We reserve the right to make price adjustments due to supplier price changes, printing errors in price lists, incorrect pricing caused by inaccurate information, or similar circumstances.
5. Right of Withdrawal
When purchasing goods through the website, you as a customer have a statutory 14-day right of withdrawal starting from the date you receive the product you ordered.
5.1 Exercising Your Right of Withdrawal
You must notify us that you wish to exercise your right of withdrawal. The notification must be sent to leveasupport@gmail.com .
Your message must clearly include your name, address, email address, order number, and details of which products you wish to return.
You should return the products to us immediately and no later than the statutory 14-day period after notifying us of your withdrawal.
You are responsible for the cost of return shipping, delivery, and the condition of the returned products. Products should therefore be securely packaged and, where possible, returned in their original packaging.
We reserve the right to deduct an amount corresponding to any reduction in the product’s value if the product has been used or damaged.
5.2 The Right of Withdrawal Does Not Apply To:
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Products consisting of sealed audio or video recordings where the seal has been broken by you.
Custom-made products that have been specifically manufactured or personalised according to your requirements.
Services that have been fully performed where you have expressly consented to the service beginning without a right of withdrawal.
Goods that may deteriorate or expire quickly, such as food products.
Individual issues of newspapers or magazines.
For more information regarding the statutory right of withdrawal, please see the Swedish Consumer Agency’s information regarding cancellation rights.
6. Complaints and Defective Products
We inspect all products before they are sent to you.
If a product is nevertheless damaged or incorrectly supplied when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the issue at no cost to you.
You must always contact us and receive approval before returning a defective product.
A complaint must be submitted promptly after the defect has been discovered.
6.1 How to Submit a Complaint
Any faults or defects must be reported to leveasupport@gmail.com .
Your message must include your name, address, email address, order number, and a description of the fault or defect.
If we are unable to correct the issue or provide a similar replacement product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
We cover the cost of return shipping for approved complaints.
We reserve the right to reject a complaint if the product is found not to be defective under applicable consumer protection legislation.
For complaints, we follow the guidelines issued by the Swedish National Board for Consumer Disputes (ARN). Please see arn.se.
7. Limitation of Liability
We accept no responsibility for indirect damages that may arise as a result of the product.
We accept no responsibility for delays or errors caused by circumstances beyond the company’s control (Force Majeure).
Such circumstances may include, for example, labour disputes, fire, war, government decisions, reduced or discontinued deliveries from suppliers, or similar events.
Furthermore, we accept no responsibility for changes to products or product characteristics made by the relevant supplier, or for other factors beyond our control.
8. Product Information
We reserve the right to correct any printing errors on this website and for products being sold out.
We do not guarantee that product images accurately represent the exact appearance of the products, as colour differences may occur depending on the screen, image quality, resolution, and other technical factors.
We always make every effort to display our products as accurately as possible.
9. Information About Cookies
Under applicable electronic communications legislation, visitors to a website must, for privacy purposes, be informed when cookies are being used.
Information stored in cookies may be used to track a user’s browsing activity.
A cookie is a small text file that the website you visit requests permission to store on your computer in order to provide access to certain functions.
You can configure your browser to automatically reject cookies.
More information is available on the website of the Swedish Post and Telecom Authority.
10. Personal Data
By shopping with Trygga AB, you accept our privacy policy and our processing of your personal data.
We value your privacy and do not collect more information than is necessary to process your order.
We never sell or disclose your personal data to third parties without a lawful basis.
Trygga AB is responsible for processing the personal data you provide to us as a customer.
Your personal data is processed by us in order to manage your order and, where you have requested newsletters or promotional offers, to tailor marketing to your individual needs.
The information below provides a summary of how we store and process your personal data in accordance with the General Data Protection Regulation (GDPR).
10.1 What Is Personal Data?
Personal data means any information that can directly or indirectly be linked to an identified or identifiable natural person.
10.2 What Information Do We Store?
In order to process your order and answer questions relating to your order through customer service, we store your:
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First name and last name
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Address
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Telephone number
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Email address
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IP address
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Purchase history
Your information is stored for as long as we have a lawful basis for processing it, for example in order to fulfil the agreement between us or to comply with a legal obligation such as accounting legislation.
10.3 Legal Basis
When you make a purchase, your personal data is processed in order to fulfil our contract with you.
Marketing, promotional campaigns, and similar communications are carried out based on your consent.
10.4 What Information Is Shared and for What Purpose?
10.4.1 Payment Provider
When a purchase is completed, information is shared with our payment provider.
The information stored includes your first name, last name, address, email address, and telephone number.
If you choose to pay by invoice, your Swedish personal identity number may also be stored by the payment provider.
This information is stored in order to process the purchase and protect the parties against fraud.
The payment provider/payment service we use is:
Klarna.
10.4.2 Shipping Companies
In order to deliver your orders and fulfil our agreement with you, we must share certain information with the shipping company.
The information shared includes your first name, last name, and delivery address.
Your email address and/or mobile phone number may also be shared with the shipping company for delivery notifications.
The shipping company we work with is:
PostNord (Sweden) or other in country of delivery.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter service provider.
This allows us to keep you updated with information and promotional offers for marketing purposes.
We use Klaviyo to distribute newsletters.
10.5 Right of Access
You have the right to request a copy of all information we hold about you.
The information will be provided electronically in a readable format.
10.6 Right to Rectification
You have the right to ask us to correct inaccurate information or complete information that is incomplete.
10.7 Right to Be Forgotten
You may request at any time that personal data relating to you be deleted.
There are certain exceptions to the right to erasure, for example where we are legally required to retain information in order to comply with a legal obligation, such as accounting legislation.
10.8 Data Protection Responsibility
COMPANY is responsible for the storage and processing of personal data in the online store and ensures that applicable rules and regulations are followed.
10.9 How We Protect Your Personal Data
We use industry-standard technologies, including SSL/TLS and one-way hashing algorithms, to securely store, process, and communicate sensitive information such as personal data and passwords.
11. Changes to These Terms and Conditions
We reserve the right to make changes to these Terms and Conditions at any time.
Changes to the Terms and Conditions will be published online on the website.
The amended Terms and Conditions are considered accepted in connection with placing an order or visiting the website.
12. Disputes and Governing Law
If a dispute cannot be resolved by mutual agreement between the company’s customer service department and the customer, you as a customer may refer the matter to the Swedish National Board for Consumer Disputes (ARN). Please see arn.se.
Customers residing in an EU country other than Sweden may also submit complaints online through the European Commission’s dispute resolution platform.
In the event of a dispute, we follow decisions made by ARN or an equivalent dispute resolution body.
Any dispute regarding the interpretation or application of these Terms and Conditions shall be governed by and interpreted in accordance with Swedish law.