For logistical reasons, certain items within the same order may be shipped separately, meaning that you may receive your products in multiple packages.
To ensure accurate and timely delivery, please double-check and enter your shipping address correctly during checkout.
Please note that we are not responsible for lost packages resulting from an incomplete or incorrect address provided by the customer. It is important that you verify your shipping details carefully to avoid delivery issues.
At checkout, you will have the option to select your preferred shipping method, including a free shipping option. Choosing the free shipping option may mean that the product is shipped from a supplier located outside the country.
Our standard order processing time is 2–5 business days after your order has been placed. Once your order has been processed, the estimated delivery time is 5–9 business days.
Please note that these delivery times are estimates only, and we cannot guarantee specific delivery dates.
Once your order has been processed, we will generate a tracking number and send it to you in a shipping confirmation email.
If you have not received your tracking number within 5 business days, please contact us at leveasupport@gmail.com and include your order number.
We aim to deliver your orders as quickly as possible. However, unforeseen circumstances may occasionally cause delays, including public or national holidays, natural disasters, air or ground transportation strikes, or other events beyond our control.
If your delivery exceeds 45 business days, we will offer a full refund.
You can be confident that we are committed to meeting or exceeding your delivery expectations. Our team will always do everything reasonably possible to ensure that your products arrive on or before the estimated delivery date.
If you have any questions or concerns regarding our shipping and delivery process, you are always welcome to contact us at:
leveasupport@gmail.com