Refunds
For most items, in the unlikely event that your product is faulty, you may return it to us for a refund or exchange within 30 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be returned in its original packaging.
Returns
Once your return has been received and inspected, we will send you an email to confirm that we have received your returned item.
We will also notify you whether your refund has been approved or declined.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
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If you have not received your refund yet, please check your bank account again first.
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Then contact your credit card provider, as it may take some time before your refund is officially posted.
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You may also wish to contact your bank, as there is often some processing time before a refund appears in your account.
If you have completed all of these steps and still have not received your refund, please contact us via chat or email at leveasupport@gmail.com.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us through our contact form.
Return Shipping
Please contact us at leveasupport@gmail.com to arrange a return.
We will provide you with return instructions by email, including information about where to send your item.